Service quality is defined and shaped every time a member of Remco interacts with a member of our customers' organization.

Therefore, we define quality, as it exists in the eyes of our customers. It is the adherence to mutually agreed-upon standards and established criteria, measured with as much objectivity as possible, with the final objective of obtaining true customer satisfaction. This continual process incorporates many individual measures, building upon benchmarks that are reviewed and revised appropriately.

Remco controls the quality of its work through continuous supervision and inspection from top management, division management and supervisory levels.

Remco field inspectors are equipped with vehicles and telecommunications tools to expedite service.

The Quality Standard is established prior to the commencement of the job.

Client expectations are determined, oftentimes by producing samples for the client’s approval. The approved samples define the materials to be employed, the methodologies and ultimately the specifications for the work to be performed.

Detailed work orders are prepared and issued. As the work progresses, management and supervisory staff inspect the site at frequent intervals to ensure compliance with the established standard. Concurrent discussions with the client ensure that the client’s expectations are being achieved.

The Remco Quality Assurance Program is a vital tool to providing consistent, superior levels of service.